The Pharma & Life Sciences Customer Engagement & Experiences Conference

1 October 2024 | Central London

Strategic, Meaningful & Impactful Innovations To Achieve Exceptional Customer Engagement & Experiences With HCPs, Patients & Stakeholders In Pharma

From Medical To Commercial To Marketing: Embracing AI & New Technologies, Navigating Compliance Updates & Using HCP, Patient & Stakeholder Trends, Insights & Feedback To Drive Improved Customer Experiences & Enhanced Engagement

A One-Day, Industry-Led Conference & Networking Event | 1 October 2024 | Central London

20 Pharma & Lifesciences Speakers In 1 Day: NEW Customer Engagement, Experience & AI Case Studies

20 Pharma & Life Sciences Customer Strategists Bridge The Gaps Between Medical, Commercial & Marketing Goals To Achieve Targeted HCP, Patient & Multi-Stakeholder Strategies Which Inform Customer-First Approaches Across Pharma & Lifesciences With Positive, Measurable & Rewarding Customer-Company Impact

Best-In-Class Pharma Customer Engagement ■ AI For Enhanced Customer Engagement ■ Keeping Pace With Evolving Regulations ■ HCP Targeting & Engagement ■ Omni-Channel Customer Strategies ■ Digital Tools To Elevate Customer Experiences ■ Customer Data: Effective, Informative, Compliant ■ Personalisation Strategies For Targeted Customer Approaches ■ Patient Engagement ■ Achieving Customer-Centric Cultures In A Commercial World


Customer Engagement & Experience Excellence Within Pharma & Life Sciences​

Align medical, commercial and marketing functions behind consistent, effective customer strategies​


Beyond AI Theory… Practical, Compliant, Efficient

The building blocks behind successfully integrating AI into your pharma customer strategies - and seeing results!


Keep Pace With Evolving Regulations With Increased Inter-Departmental Collaboration

Overcome risk-averse mindsets to increase speed of response yet ensure watertight compliance at every customer touchpoint


The Latest HCP Engagement Insights!

From field-force to AI, how exactly can pharma best engage with and add value to HCPs?​


Achieve Seamless Omni-Channel Customer Journeys

Increase cross-channel capabilities and performance with interdepartmental collaboration and 360° customer planning


Digital Tools To Take Customer Engagement & Experiences To The Next Level

Match your customer needs and behaviours to the latest digital suite for targeted customer campaigns which enhance experience


Effective, Informative, Compliant Customer Data Strategies

From data collection to interpretation, what are the steps to achieve useful data to inform decision making?


The Push For Personalisation In Pharma

Refine your customer targeting with effective segmentation – while maintaining solid data compliance


Increase Patient Engagement, Improve Outcomes

Drive successful patient-first service design while battling fragmented data and limited opportunities for direct feedback


Achieving Customer Centric Cultures

How can we ensure that customer needs are truly embedded into commercial, marketing and medical affairs strategies?

Plus! The Pharma & Life Sciences Customer Engagement & Experience Conference Features...

  • Industry-Leading Speaker Line-Up Featuring Pfizer, AstraZeneca, Bristol Myers Squibb & Many More
  • 3 Interactive Panels:
    • Customer Success
    • HCP Engagement
    • Customer Centric Cultures
  • Customer Segment Zoned Breakouts
  • Informal Peer-To-Peer Discussions
  • 2+ Hours Of Networking
  • 9 In-Depth Case Studies With Practical Takeaways

What Benefits Do I Get From Attending The Pharma & Life Sciences Customer Engagement & Experiences Conference?

Delegate Satisfaction Rate
0 %
Pharma Customer Strategists
0 +
Interactive Panels
Focused-Driven Day
  1. Written by your peers – just for you! Tailored agenda drawn from over 12 hours of in-depth consultation with 50 pharma customer strategists
  2. Reinforce your company reputation and determine your future business strategy by benchmarking customer standards and discovering the cutting edge of commercial, medical and marketing customer strategy updates
  3. Comprehensive updates and overview of the very latest standards of customer engagement in pharma – in just one day out of the office
  4. Our industry-led conference offers unparalleled networking opportunities – we attract only senior, decision-makers
  5. Be amongst the elite – with a maximum headcount set in place, secure your seat in the room where it happens!
  6. Put your burning questions to our knowledgeable speaker faculty after sessions and during interactive panel discussions
  7. Have targeted conversations with goal-aligned colleagues during our customer segment zoned breakouts and informal peer discussions
  8. Build relationships with the right people: our interactive events are designed to help you extend your network

Hear What Attendees At Our Sister Events Have To Say

Can You Help Pharma & Life Sciences Leaders Supercharge Their Customer Strategies?

Discover how you can be a part of this exciting conference and get your expertise in front of your target audience. Packages Include; Main Stage Speaking, One-To-One Meetings, Exhibition Area:

Exhibition Stand Package: 3 x 2 Metre Area Plus 2 Delegate Passes:

Book Before 25th July & Save £1,000: £2,999 + VAT
Standard Rate: £3,999 + VAT

For more information on how to get involved, please call +44 (0)20 3479 2299 or email

Join Our Mailing List To Stay Updated

Our Sister Events

Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best. 

Please send your CV with a covering letter to